Refund Policy

Last updated: August 21, 2026

Thank you for shopping on BinderMarket. This policy explains how refunds work on our marketplace. Because BinderMarket is a marketplace where buyers purchase card collections directly from individual sellers, and because payment is held securely until a purchase is complete, our process is different from a traditional store. Please read it carefully.

No Change-of-Mind Returns

BinderMarket does not offer general "change-of-mind" returns or exchanges. All sales are final once your purchase is complete, unless there is a valid problem with your order as described below.

When You Can Get a Refund

Refunds are available only when there is a genuine problem with your order. Valid reasons are:

  • Cards not as described (wrong card, wrong condition, or wrong variant)
  • Cards damaged in transit
  • Cards appear counterfeit
  • Package didn't arrive (tracking says delivered, but you don't have it)
  • Missing cards from the binder

If your order has one of these problems, you can request a refund by opening a dispute (see below).

The 5-Day Inspection Window

After your binder is delivered, you have a 5-day inspection window to review your purchase:

  • If everything is fine, you can confirm delivery to release payment to the seller right away, or simply do nothing — after 5 days, payment is released to the seller automatically and the sale becomes final.
  • If there is a problem, you must open a dispute within these 5 days. Once the window passes and payment is released, the sale is final and a dispute can no longer be opened.

Please inspect your purchase promptly after it arrives.

How to Request a Refund

To request a refund, you open a dispute through BinderMarket. Here's how it works:

  1. Open a dispute. On your purchased order, select "Report a problem with this order." Choose the reason that matches your problem, describe what's wrong, and upload photos. (Photos are required for every reason except a package that didn't arrive.)
  1. The seller responds. When you open a dispute, your payment is held (not released to the seller), and the seller is notified. The seller has 48 hours to respond with their side.
  1. BinderMarket reviews and decides. A BinderMarket administrator reviews the dispute and both sides' evidence, then decides the outcome. Possible outcomes are a full refund, a partial refund, or releasing the payment to the seller (no refund) if the claim isn't supported.

Throughout this process, your payment stays held securely and is not released to the seller until the dispute is resolved.

You do not need to mail anything back. In the normal course, an approved refund is issued and you keep the cards — BinderMarket does not require you to ship items back to get a refund. (In unusual cases, BinderMarket may coordinate the return of high-value items directly with you; if so, we'll arrange it with you individually.)

Counterfeit Cards

If you believe cards are counterfeit, select that reason when opening your dispute. A BinderMarket administrator reviews the evidence and makes the determination. If cards are confirmed counterfeit, you'll receive a full refund, and BinderMarket may remove the seller from the platform. You keep any cards involved; you are not required to return them.

How Refunds Are Issued

When a dispute is resolved in your favor, your refund is issued to your original payment method — we don't offer store credit. Depending on the outcome, a refund may be full or partial.

BinderMarket processes the refund as soon as the dispute is resolved. It then typically takes several business days for the refund to appear on your statement, depending on your card issuer. You'll receive an email when your dispute is resolved.

Sales Are Final After the Inspection Window

If you do not open a dispute within the 5-day inspection window, your payment is released to the seller and the sale is final. This is why it's important to inspect your purchase and report any problems within 5 days of delivery.

Questions

If you have any questions about this Refund Policy, please contact us at support@bindermarket.com.

*This policy applies to purchases made through the BinderMarket marketplace and works together with our Terms & Conditions and Seller Agreement.*